
Guest Services Manager
3 weeks ago
Location:
Dublin
Position:
Guest Services Manager
Full time permanent
Staycity Group
is Europe's premier Aparthotel provider.
A fast-growing company, with an average of 10 new aparthotels opening annually.
We have 31 fantastic properties across the continent including London, Dublin, Berlin, Edinburgh, Paris, Venice and many more cities.
We are looking
for a Guest Services Manager to join our operations team at our recently opened Central Dublin aparthotel property.
Benefits:
What We Can Do For You
Comprehensive Health and Dental Insurance - from day 1.
Annual leave: 25 days (plus Christmas Eve and Good Friday)
Matched pension contributions.
Competitive bonus.
Staff rates: From €25 per night
Education: Role-relevant higher-education expenses, including tuition and books
Volunteer days: 2 paid volunteer days with registered charities
EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
Your Family:
Maternity Leave: 26 weeks fully paid (>1 year of service)
Paternity Leave: 6 weeks fully paid (>1 year of service)
Surrogacy Leave: 24 weeks fully paid (>1 year of service)
Adoptive Leave: 24 weeks fully paid (>1 year of service)
Responsibilities:
Key responsibilities as a member of our Guest Services Manager will include:
Ensure the smooth running of the front desk on a daily basis, liaising between the guest and all departments
Welcoming all guests to the hotel in a friendly manner in conjunction with the Standard of Procedure
Monitoring and action any feedback received through guest satisfaction surveys, 3rd party websites and from clients after and during their stay and resolving any client disputes and complaints in a professional manner and within guidelines issued
To ensure that
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