Guest Service Leader

12 hours ago


Dublin, Dublin City, Ireland beBeeFrontOffice Full time €40,000 - €55,000
Job Title: Front of House Manager

We are seeking a highly organised and charismatic individual to lead our front-of-house team in delivering exceptional service.

Key Responsibilities:
  • Ensure smooth day-to-day operations in the lobby and reception area, maintaining a high standard of organisation and presentation.
  • Oversee front office operations, including guest check-in and check-out, reservations, timeline management, and guest queries, optimising room and bed allocation with the revenue management team.
  • Lead and inspire the front-of-house team, working closely with colleagues to drive ancillary sales and maintain high standards of service.
  • Monitor occupancy, revenue, and front office KPIs, using this data to inform business decisions and drive growth.

You will have a proactive approach to selling, upselling, and interacting with guests, think creatively, and engage in continuous feedback with your team.

Requirements:
  • Minimum 2 years' experience in a front-office leadership role, with a proven track record in revenue management and commercial acumen.
  • Strong knowledge of the hospitality market and competitor landscape, with the ability to adapt to changing circumstances.
  • Proficiency with hotel property management systems, channel managers, and revenue management tools.
  • Excellent guest service and complaint resolution skills, with a focus on driving customer satisfaction and loyalty.

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