Excellent Customer Service Representative Wanted

2 days ago


Dublin, Dublin City, Ireland beBeeOpportunity Full time €45,000 - €60,000
Job Opportunity

We are seeking an innovative Customer Service Executive with full fluency in French and English to support our customers with day-to-day issues.

This is a positive customer experience role where you will be the voice of our company, solving issues rather than just closing cases.

You will work in a diverse environment with over 25 different nationalities and an atmosphere that recognizes and rewards high-quality work and customer satisfaction.

The Value You Will Bring
  • You will be the first point of contact for our customers with the responsibility of ensuring a positive customer experience.
  • You will own, document, and resolve issues such as why customers contact us, how we have resolved their issues and what we can do better the next time.
The Skills We Are Looking For
  • Full fluency in French and English.
  • A strong focus on customer experience and the urgency in which it should be delivered.
  • Respect for all team members and our customers, naturally and effectively building relationships and resolving disputes across geographies and cultures with ease.
  • Customer relationship-building skills.
  • The ability to use technology systems accurately and effectively to update customer records and comply with automated workflows.
Benefits
  • 25 days annual leave, increasing with years of service.
  • Company-provided health care and dental cover for employee and dependencies.
  • A pension commencing after probation period.
  • Participation in employee recognition programs.
  • Discounted gift certificates.
  • Income Protection.
  • Life Assurance.


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