
Excellent Customer Service Representative Wanted
2 days ago
We are seeking an innovative Customer Service Executive with full fluency in French and English to support our customers with day-to-day issues.
This is a positive customer experience role where you will be the voice of our company, solving issues rather than just closing cases.
You will work in a diverse environment with over 25 different nationalities and an atmosphere that recognizes and rewards high-quality work and customer satisfaction.
The Value You Will Bring- You will be the first point of contact for our customers with the responsibility of ensuring a positive customer experience.
- You will own, document, and resolve issues such as why customers contact us, how we have resolved their issues and what we can do better the next time.
- Full fluency in French and English.
- A strong focus on customer experience and the urgency in which it should be delivered.
- Respect for all team members and our customers, naturally and effectively building relationships and resolving disputes across geographies and cultures with ease.
- Customer relationship-building skills.
- The ability to use technology systems accurately and effectively to update customer records and comply with automated workflows.
- 25 days annual leave, increasing with years of service.
- Company-provided health care and dental cover for employee and dependencies.
- A pension commencing after probation period.
- Participation in employee recognition programs.
- Discounted gift certificates.
- Income Protection.
- Life Assurance.
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