Vehicle Service Coordinator

1 day ago

Dublin, Dublin City, Ireland beBeeService Full time €35,000 - €50,000
About the Service Advisor Role

We are seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a key role in providing exceptional customer service and ensuring that our customers receive a high level of service.

Key Responsibilities:
  • Scheduling customer vehicle service bookings by phone, email, and walk-in
  • Determining workshop availability for service, maintenance, and repair work
  • Meeting and greeting all service customers promptly and professionally
  • Checking customers and their vehicles for work, confirming customer details, service needs, and accurately recording this in systems
  • Communicating with the workshop and maintaining up-to-date progress of customer vehicles undergoing service and/or repair
  • Advising and agreeing with customers on additional work or costs
  • Ensuring customer vehicles are ready at the agreed day/time and explaining to the customer all the maintenance and report work completed
  • All other relevant administration in relation to the end-to-end process for servicing and maintenance of customer vehicles including systems input, invoicing, and daily management of work-in-progress
  • Liaising with other teams in the business, management, reception, sales, warranty, and parts
Required Skills and Qualifications:
  • Excellent front-line customer service skills
  • At least 2 years experience in a similar role in the motor industry
  • A working knowledge of vehicle management systems
  • Good communication, interpersonal, and presentation skills
  • Good attention to detail for recording all relevant details in documentation and systems
  • The ability to prioritise, multi-task, manage time effectively particularly at peak times
  • The ability to work on own initiative when required or as part of a small team
  • Flexibility in your approach to work
  • A full, valid, current driving license for driving in Ireland
Benefits:
  • Full-time permanent contract with a leading motor group in Ireland
  • Competitive salary
  • 22 days paid annual leave
  • Manufacturer training
  • Contributory pension plan
  • Team and individual bonus plans
  • Access to Benefit, our discounts, learning, and wellness app
  • Employee Assistance Programme and access to a wellbeing app

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