IT Support Specialist
4 days ago
We are seeking a highly skilled and motivated IT Support Specialist to join our team at Speedeck. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our end-users, ensuring they have the best possible experience with our systems and technologies.
In this role, you will interact with users through various support channels, including email, phone, and ticketing systems. You will also collaborate with stakeholders, management, and vendors to manage support cases from start to finish.
The ideal candidate will have a solid hands-on IT background working in an IT team environment and excellent spoken and written communication skills. Additionally, flexibility in approach to work and work ethic is essential.
A strong working knowledge of Office 365, Windows 10/11, Windows Server, Active Directory, Intune, SharePoint, and Business Central is required. Experience managing enterprise antivirus, endpoint management, backup, and encryption software is also desirable.
Key Responsibilities:- Provide desktop support to end-users for a wide variety of systems and technologies within the business.
- Interact with users through various support channels.
- Liaise with stakeholders, management, and vendors to manage support cases.
- Provide out-of-hours support to users by participating in an on-call rota.
- Maintenance and administration of Active Directory, Microsoft 365, SharePoint, Salesforce, enetconnect, Intune, SCCM, Azure, and other SaaS platforms.
- Maintain accurate and up-to-date IT maintenance and support documentation.
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