Global Customer Support Specialist
3 days ago
At viagogo, we're seeking a talented Global Customer Support Specialist to join our dynamic team.
We value innovation and teamwork, and we're looking for someone who shares these values. As a key member of our customer support team, you'll play a vital role in ensuring our valued customers receive exceptional service and attention to detail.
The ideal candidate will be proactive, results-driven, and passionate about delivering high-quality results. If you have excellent communication skills, a positive attitude, and a desire to learn and grow, we encourage you to apply.
Key Responsibilities:
- Provide Exceptional Customer Service: Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
- Identify Customer Needs: Identify customer needs and provide immediate solutions while educating customers to navigate and self-serve when possible.
- Meet Performance Targets: Meet and exceed individual and team performance targets for resolution rate, customer satisfaction, and response time.
- Stay Up-to-Date: Maintain up-to-date knowledge of products, services, and company policies.
Benefits:
- Competitive starting salary
- Health package
- Continuous training & support
- Career progression
- Employee Engagement initiatives
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