Member Relationship Officer
7 days ago
Welcome to our team as a Member Relationship Officer In this dynamic role, you will be responsible for delivering outstanding member experiences through various channels.
Main Duties:
- Develop and maintain strong relationships with members, providing personalized support and guidance
- Manage member applications, cards, and files, ensuring seamless onboarding and compliance
- Partner with internal teams to resolve member inquiries, complaints, and issues
- Process payroll transactions, balance accounts, and maintain accurate records
- Communicate effectively with salary departments and other stakeholders
Key Performance Indicators (KPIs):
- High-quality member interactions and resolutions
- Efficient application processing and timely response to member inquiries
- Excellent IT skills and ability to learn new systems
- Strong administrative skills and attention to detail
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