Customer Service Team Lead Position

6 days ago


Dublin, Dublin City, Ireland Flogas Ireland Full time

About Flogas Ireland: As a leading supplier of Liquefied Petroleum Gas (LPG) throughout the island, we are committed to delivering total energy solutions to our customers. We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series.

Job Description:

The ideal candidate will possess excellent communication and interpersonal skills, along with strong analytical and problem-solving abilities. They will thrive in a fast-paced setting, effectively managing multiple priorities while driving process improvements and change. Proficiency in Microsoft Office, particularly Excel and PowerPoint, is essential for this role.

We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard. Benefits include competitive salary, defined pension contribution, healthcare allowance, staff discounts, hybrid work options, health and wellbeing supports, learning and development opportunities, and career advancement.

The successful candidate will be responsible for ensuring customers are serviced in a timely manner, monitoring team performance, identifying training and development needs, and creating a good relationship with team members. They will also be expected to deputise for other team leads and managers, coach and mentor team members, and act as the first point of contact for team attendance, holiday requests, and Kronos queries.

We are an equal opportunity employer, committed to creating an inclusive environment for all employees. If you are a motivated and experienced leader with a customer-focused approach, we would like to hear from you.



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