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Key Account Manager
3 weeks ago
Assist and retain current fuel card customers, providing solutions to meet their needs.
About the Job- Maintain a positive relationship between you and our customers.
- Answer questions about products or services.
- Drive retention, taking on feedback and putting it into practice.
- Offer services based on customer requirements.
- Making a high number of outbound telephone calls to service our customers.
- Maintaining accurate records and reporting on performance metrics.
- Developing strong relationships with customers to drive growth and revenue.
- Providing exceptional customer service and support.
- Experience in a customer-facing role (preferable).
- Excellent listening and problem-solving skills with a customer-centric approach.
- Strong verbal and written communication abilities.
- Driven approach to meet and exceed customer expectations.
- Resilience and ability to remain calm under pressure.
- Quick learner with adaptability to changing processes and technologies.
- A friendly culture that mirrors our proposition to our customers.
- Fantastic opportunities for ongoing development and progression.
- A fast-growing organisation that defines itself as being agile and innovative.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
- Set, daytime working hours - No evenings, weekends or bank holidays.
- 25 holiday days per year, plus bank holidays.
You will be compensated competitively, with a good range of core benefits and bonus potential.
