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Community Operations Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeEmployer Full time €50,000 - €70,000
Community Operations Specialist

 

  • Support our client's community by assisting with inquiries and resolving issues empathetically, accurately and efficiently.
  • Stay knowledgeable about products and community standards to provide expert advice and guidance.
  • Make well-balanced decisions that demonstrate effective advocacy for the community.
  • Utilize strong interpersonal skills, verbal and written communication skills, and empathy to build trust and rapport.
  • Prioritize a strong bias towards doing what's right in all interactions.
  • Investigate and resolve user-reported issues on the client's platform, such as account support requests and reports of potentially abusive content.
  • Respond to user inquiries with high quality, speed, and accuracy.
  • Apply market-specific knowledge, signals, and insights to identify scalable solutions to improve community support.
  • Analyze data to develop ways to enhance the overall user experience on the site.
  • Enforce clients' Terms of Use by monitoring abuse reports and taking swift action.
  • Review reported content within agreed turnaround times and standards of quality.
  • Identify inefficiencies in workflows and propose solutions to optimize processes.
  • Evaluate trends and patterns, escalating issues outside company policy to the global team.

 

Key Requirements

 

  • High resilience with the ability to operate in a fast-paced environment.
  • Excellent adaptability and positive approach to challenges.
  • Decision-making abilities.
  • Problem-solving skills.
  • Effective time management & prioritization skills.
  • Ability to work collaboratively as part of a team.
  • Consistently meeting KPIs on time.

 

Essential Competencies

 

  • Proficiency in Lithuanian and English languages.
  • Cultural understanding of the market.
  • Experience in an office environment is beneficial.
  • Reliability, consistency, and a strong work ethic are essential.
  • A passion for ensuring a positive, safe user experience.
  • Flexibility in working in a fast-paced environment with multiple projects.
  • Ability to learn new information quickly.
  • Eligibility to work in Ireland full-time (Stamp 4 or Irish citizenship or European).

 

Benefits and Perks

 

  • Health Insurance
  • 25 days Annual Leave
  • Extensive Training & Development
  • Access to Covalen's Wellness Programs
  • Tax Saver Travel Card
  • Covalen's Bike to Work Scheme

 

Equal Opportunity Employers

 

We champion diversity and equality, fostering an inclusive workplace culture and creative minds. We recognize the collective strength found in diverse backgrounds, skills, and experiences. Our commitment to equality transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.