Front Desk Ambassador

1 week ago

Galway, Galway, Ireland beBeeHospitality Full time €25,800 - €33,100
Dynamic Hospitality Professional

We are seeking a talented individual to join our team as a Reservation Agent.

This role offers the opportunity to make a significant contribution to the hotel's success by providing exceptional customer service and supporting the hotel team in ensuring all customer enquiries are dealt with efficiently.

  • Main Responsibilities:
  • Respond to telephone and email enquiries in a timely manner, ensuring accuracy and attention to detail.
  • Booking and entering room and restaurant reservation requests using relevant systems.
  • Maximise revenues by up-selling guest rooms and hotel facilities.
  • Handle multiple requests at any one time while maintaining composure.
  • Liaise with other key departments to perfect the guests experience.
  • Develop a thorough knowledge of the hotel brand and product.

Requirements:

  • Excellent communication skills and ability to work well under pressure.
  • Able to work cohesively as part of a team.
  • Basic computer skills and proficiency in MS Office.
  • Ability to work flexible hours, including evenings and weekends.

What We Offer:

  • Special rates on hotel rooms across the UK & Europe.
  • Company-wide recognition scheme.
  • Meals on duty.
  • Talent referral scheme.
  • Ongoing job-related training programmes with clear paths for progression.

About Us:

We operate over 270 hotels across the United Kingdom and Europe, built on decades of hotelier know-how. Join us and be part of a vibrant and dynamic team that looks after its colleagues just as well as it looks after its guests.

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