Operational Lead

1 week ago

Galway, Galway, Ireland beBeeCareer Full time €40,000 - €52,000
Front Office Supervisor

This is an exciting opportunity to lead the front office department and provide exceptional customer service. As a Front Office Supervisor, you will be responsible for ensuring that all guests receive a genuine, warm, friendly, and courteous welcome upon their arrival and throughout their stay from all department personnel.

Key Responsibilities:

  • Ensure that all guests receive a high level of service during their stay.
  • Assist in achieving goals related to mystery audits, customer comment indexes, quality evaluations, and hotel standards.
  • Help in efficiently and effectively managing front office departmental operations.
  • Collaborate with the management team to maintain high morale among staff at all times.

Requirements:

  • 1 year of experience in a similar role.
  • Excellent organizational skills with the ability to oversee and delegate tasks to others.
  • A warm, friendly, and approachable personality when interacting with both staff and guests.
  • The ability to work independently as well as part of a team.

Benefits

  • Free employee meals on duty
  • 50% Off F&B in all properties
  • €/£60 employee rate on rooms for all Dalata owned hotels
  • 30% off the Friends & Family rate
  • Extra AL day for every year worked (5 extra days to a maximum of 5 days)
  • Employee Assistance Programme.
  • Cycle to Work Scheme/Transport Schemes
  • Development Opportunities through our Dalata Academy- support your career journey
  • Staff Appreciation Initiatives, Fun Team Building Activities and regular charity events

About Us

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us

At Dalata Hotel Group, we actively encourage people from all backgrounds and abilities to apply to be part of our team. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

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