Front Office Leader
4 days ago
Job Opportunity
We are seeking a seasoned professional to lead our front desk team and ensure exceptional guest service in a luxury hotel setting.
Key Responsibilities:
- Ensure seamless front office operations align with hotel standards
- Provide high-quality service to guests, addressing queries and complaints in a timely manner
- Carry out duties in accordance with regulatory and health and safety requirements
- Assist with front desk activities, including guest check-in and check-out, and payment processing
- Supervise and train team members, monitoring customer feedback and implementing corrective actions as needed
- Maintain guest satisfaction standards and optimize costs associated with the department
- Liaise with revenue and reservations managers to maximize front office sales and achieve brand loyalty targets
Requirements:
- Minimum 2-3 years of experience in front office management, preferably in a leading luxury hotel
- Excellent interpersonal skills and a relevant qualification in hospitality or a related field
- Extensive experience managing operating systems like PMS and proficiency in MS Office packages
- Flexibility to work evening and weekend shifts and willingness to assist the management team
Why Choose This Role?
Be part of a passionate team that values innovation, creativity, and excellence. Collaborate on shaping luxury guest experiences that resonate globally. Work in a stunning hotel environment where heritage meets modern luxury.
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