Front Office Operations Manager

5 days ago

Galway, Galway, Ireland beBeeCustomerService Full time €40,000 - €60,000
Job Title: Front Office Supervisor

As a Front Office Supervisor, you will play a key role in ensuring that all guests receive a genuine, warm, friendly, and courteous welcome upon their arrival and throughout their stay from all department personnel. Your primary responsibility will be to assist in achieving goals related to mystery audits, customer comment indexes, quality evaluations, and hotel standards. You will also help in efficiently and effectively managing front office departmental operations.


Key Responsibilities:
  • Ensure that all guests receive a genuine, warm, friendly, and courteous welcome upon their arrival and throughout their stay from all department personnel.
  • Assist in achieving goals related to mystery audits, customer comment indexes, quality evaluations, and hotel standards.
  • Help in efficiently and effectively managing front office departmental operations.

Requirements:
  1. 1 year of experience in a similar role.
  2. Excellent organizational skills with the ability to oversee and delegate tasks to others.
  3. A warm, friendly, and approachable personality when interacting with both staff and guests.
  4. The ability to work independently as well as part of a team.
  5. Experience with a 3/4 star hotel is desired but not essential.

What We Offer:
  • Free employee meals on duty.
  • 50% Off F&B in all properties.
  • €/£60 employee rate on rooms for all Dalata owned hotels.
  • 30% off the Friends & Family rate.
  • Extra AL day for every year worked (5 extra days to a maximum of 5 days).
  • Employee Assistance Programme.
  • Cycle to Work Scheme/Transport Schemes.
  • Development Opportunities through our Academy - support your career journey.
  • Staff Appreciation Initiatives, Fun Team Building Activities and regular charity events.

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