
Insurance Policy Advisor
6 days ago
Job Title: Customer Service Representative
">Location: Athlone
">Reporting To: New Business Team Leader
">Job Description:
">We are seeking a skilled Customer Service Representative to join our team. As a key member of our organization, you will be responsible for reviewing and processing documentation in relation to new insurance policies.
">You will handle inbound and outbound calls to customers who have yet to return documents, respond to customer inquiries via email, and follow up on pending files on a daily basis.
">Your responsibilities will also include reviewing various cancellation reports, processing account reconciliations, and ensuring compliance standards are being achieved.
">You will work closely with internal departments to resolve any outstanding issues regarding queries and documentation, and escalate as appropriate.
">Key Areas of Responsibility:
">- ">
- Review and process documents in relation to new insurance and renewal policies">
- Handle inbound and outbound calls to customers who have yet to return documents">
- Respond to customer inquiries via email">
- Follow up on pending files on a daily basis">
- Review various cancellation reports and follow up accordingly">
- Process account reconciliations as required">
- Ensure Compliance Standards are being achieved">
- Adhere to all Company policies and procedures">
- Ensure overall team targets are achieved">
Requirements:
">- ">
- Leaving Certificate or Equivalent">
- Competent in Microsoft Word, Excel, Email and general computer skills">
- Ability to work on your own and as part of a team">
- Excellent written and spoken English, Time Management and Attention to detail">
- Ability to meet tight deadlines and react to situations quickly, efficiently and professionally">
- Strong Communication and Interpersonal Skills">
- Execution & 'Can do' attitude with an excellent organisational skills and ability to multi task">
- A willingness to undertake Insurance Exams">
- Flexibility and willingness to work additional hours during busy periods">
Benefits:
">- ">
- Overtime pay">
- Performance bonus">
- Bike to work scheme">
- Company events">
- Employee assistance program">
- Employee discount">
- On-site parking">
- Wellness program">
Schedule:
">- ">
- 8 hour shift">
- Day shift">
- Monday to Friday">
- No weekends">
- Overtime">
Education: Leaving Certificate (preferred)
">Experience: customer service: 1 year (preferred)
">Language: English (preferred)
">Work Location: In person
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