Support Policy Expert

7 days ago

Athlone, County Westmeath, Ireland beBeeResponsibility Full time €26,000 - €27,000
Insurance Documentation Specialist

We are seeking an Insurance Documentation Specialist to join our team. In this role, you will be responsible for reviewing and processing documentation related to new insurance policies.

This is a key position within our organization, requiring strong analytical and organizational skills to ensure accuracy and efficiency in all aspects of the job.

The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers alike.

This is a full-time permanent role with a competitive salary package and excellent benefits.

About the Job:

  • Review and process documents related to new insurance policies
  • Handle inbound and outbound calls to customers who have yet to return documents
  • Respond to customer emails regarding outstanding documents
  • Follow up on pending files daily
  • Process account reconciliations as required
  • Review various reports on a daily basis, including out-of-sync and unapplied reports
  • Ensure compliance standards are met
  • Adhere to company policies and procedures
  • Meet and greet customers in reception with documents for new policies
  • Work on a roster basis, including Saturdays
  • Responsible for continuous improvement of existing processes and procedures

Required Skills and Qualifications:

  • Leaving Certificate or equivalent qualification
  • Competent in Microsoft Word, Excel, email, and general computer skills
  • Ability to work independently and as part of a team
  • Excellent customer service skills
  • Strong written and spoken English language skills
  • Time management and attention to detail
  • Ability to meet deadlines and react to situations efficiently
  • Strong communication and interpersonal skills
  • Execution and can-do attitude with excellent organizational skills

Benefits:

  • Overtime pay
  • Performance bonus
  • Bike to work scheme
  • Company events
  • Employee assistance program
  • Employee discount
  • On-site parking
  • Wellness program

Others:

  • No weekends
  • Overtime
  • Reliable commute or relocate before starting work

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