Customer Service Expert

1 day ago


Athlone, County Westmeath, Ireland beBeeInsurance Full time €26,000 - €27,000

Job Title:

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A dynamic and talented individual is required to join our customer service team.

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We are seeking a highly skilled and dedicated customer service representative to assist with the processing of new insurance policies.

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The successful candidate will be responsible for reviewing and processing documents, handling inbound and outbound calls, responding to customer inquiries via email, and following up on pending files on a daily basis.

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This role requires excellent communication and interpersonal skills, as well as the ability to work effectively in a team environment.

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Key responsibilities include:

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  • Reviewing and processing documents in relation to new insurance and renewal policies">
  • Handling inbound and outbound calls to customers who have yet to return documents">
  • Responding to customer inquiries via email">
  • FOLLOWING UP ON PENDING FILES DAILY">
  • Reviewing various cancellation reports and following up accordingly">
  • Processing Account Reconciliations as required">
  • Reviewing various reports on a daily basis to include Out of Sync and Unapplied reports">
  • Ensuring Compliance Standards are being achieved">
  • Adhering to all company policies and procedures">
  • Ensuring overall team targets are achieved, to include daily administration processing, monthly cancellations and phone service levels">
  • Liaising directly with customers and other internal departments to resolve any outstanding issues regarding queries and documentation and escalate as appropriate">
  • Assisting other areas of the business as required">
  • Meet and greet customers in reception with documents for new policies">
  • Work on a roster basis to include Saturdays">
  • Responsible for continuous improvement to existing processes and procedures: identify re-occurring issues/queries with the aim to resolve permanently through training, communication and problem-solving skills">
  • Document Scanning – required to organise files for onward delivery to Billpost for scanning for staff in Athlone Office">
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Required Skills and Qualifications:

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Leaving Certificate or equivalent. Competent in Microsoft Word, Excel, Email and general computer skills. Ability to work on your own and as part of a team.

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Excellent written and spoken English, Time Management and Attention to detail. Ability to meet tight deadlines and react to situations quickly, efficiently and professionally. Strong Communication and Interpersonal Skills.

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Execution &



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