Customer Support Liaison
3 days ago
Job Overview
The Merchant Support Administrator will serve as a vital link between B&Q and its business partners, facilitating seamless operational support.
This role requires strong communication skills, problem-solving abilities, and a passion for delivering exceptional customer service to merchants on the B&Q platform.
- Responsibilities include providing timely and accurate operational support to merchants, resolving issues, and minimizing their impact on merchant performance.
- Working closely with the Merchant Support Specialists, you will be responsible for representing the marketplace as the seller contact for seller support.
- Maintaining a positive and professional demeanor when dealing with merchants, while always portraying the company in a positive light.
- Learning about our business operations from the ground up, becoming an expert in areas of operation that touch marketplace to build knowledge and skills to support seller queries.
- Contributing to achieving the team's key performance indicators to deliver a great seller experience.
Key Qualifications
To succeed in this role, you will need:
- Effective troubleshooting skills and a great problem-solving attitude.
- Easily approachable, cooperative, and a team player, easily gains the trust and support of associates and peers.
- Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
- Self-motivated and eager to learn.
- Responsiveness, adaptability, and flexibility.
What We Offer
B&Q Limited is committed to making our workplace more diverse and representative of the communities we serve. As part of our team, you'll have access to a range of networks that represent our colleagues and allies. Our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and lots more.
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