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Senior Technical Solutions Designer

3 weeks ago


Dublin, Dublin City, Ireland beBeeTechnical Full time 157,000 - 235,000

Job Description:

We are seeking a seasoned professional to fill the role of Technical Solutions Designer.

This individual will be responsible for crafting innovative technical solutions that meet the unique needs and goals of every customer.

The ideal candidate will possess a deep understanding of technical requirements, as well as excellent communication and interpersonal skills.

As part of our team, you will work closely with Engagement Managers, Services Consultants, Developers, and Quality Assurance Analysts on various activities within customer engagements.

Responsibilities include asking questions, digging into customer use-cases, capturing business problems, and designing successful Zendesk solutions.

Additional duties include producing technical design documents, supporting development and testing, conducting training sessions, and liaising with project teams.

Requirements:

  • At least 3 years of experience in system, technical, or solution architecture
  • Experience with various architectures (Web, Enterprise, SaaS) and methodologies
  • Excellent instincts and ability to interface at a senior level with ease
  • Strong organizational skills and ability to multitask without getting flustered

Preferred Qualifications:

  • Experience on Zendesk configuration and implementation approaches
  • Experience on Zendesk App Framework
  • Experience with Zendesk Technical Capabilities (SSO, API, SDKs etc.)

Benefits:

Our company offers a dynamic and caring team environment where you can work primarily remotely. We provide digital tools and experiences to stay connected even when apart. This role requires occasional in-office attendance but we prioritize flexibility and work-life balance.

What You Bring:

  • A second European language
  • Passionate about customer service and its impact on businesses
  • Willingness to travel domestically/internationally if needed