Service Delivery Executive

2 weeks ago

Shannon, Ireland beBeeLeadership Full time €60,000 - €80,000
Job Title: Service Delivery Manager

The role of a Service Delivery Manager is pivotal in driving the success of our organization. This position entails overseeing the entire service delivery lifecycle, from inception to execution, ensuring seamless interactions with customers and stakeholders.

We're seeking an accomplished professional with at least 5 years of leadership experience, proficiency in customer service and relationship management, and a strong background in service delivery within IT services, preferably infrastructure. The ideal candidate should possess exceptional resource management skills and have a proven track record in driving revenue opportunities.

The successful applicant will be responsible for managing all aspects of the Strategic Triangle, encompassing Customer Satisfaction, Employee Engagement, and Profitability. This includes regular performance evaluations, forecasting, and implementing corrective measures as needed to ensure optimal results.

One of the key responsibilities of this role is to maintain strong relationships with customers, fostering trust and loyalty. This involves proactive communication, timely issue resolution, and continuous improvement initiatives.

The selected individual will work closely with cross-functional teams to align service delivery strategies with business objectives, ensuring alignment and synergy across departments.

This is a challenging yet rewarding opportunity for a seasoned leader to make a significant impact on our organization's growth and success.

Key Responsibilities:

  • Develop and implement effective service delivery strategies aligned with business objectives
  • Maintain high levels of customer satisfaction through proactive communication and issue resolution
  • Manage employee engagement and productivity, promoting a positive work environment
  • Analyze performance data, identifying areas for improvement and implementing corrective measures
  • Foster strong relationships with customers, stakeholders, and internal teams
  • Drive revenue opportunities through strategic planning and execution

Requirements:

  • At least 5 years of leadership experience in service delivery or a related field
  • Exceptional customer service and relationship management skills
  • Strong background in service delivery within IT services, preferably infrastructure
  • Proven track record in driving revenue opportunities and resource management
  • Excellent communication, analytical, and problem-solving skills

Benefits:

The successful candidate will enjoy a competitive compensation package, including a comprehensive benefits program, opportunities for career growth and development, and a dynamic work environment that fosters collaboration and innovation.

Additional Information:

This role requires travel of 1-2 days per week to Shannon. Additional details about benefits are available upon request.

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