Content Strategist

2 weeks ago

Dublin, Dublin City, Ireland beBeeContentStrategist Full time €63,445 - €84,422

Job Title: Content Strategist

About the Role:

We are seeking a highly skilled Content Strategist to join our team. As a Content Strategist, you will be responsible for creating and implementing content strategies that drive business results.

Responsibilities:

  • Draft, edit, test, and improve Help Center articles and customer support responses based on content strategy.
  • Draft, edit, test, and improve content to enable Generative AI.
  • Apply, maintain, and evangelize content standards and best practices.
  • Use data to make content decisions and influence partners to improve WhatsApp's support experiences and troubleshoot known issues.
  • Manage multiple projects simultaneously while maintaining close attention to detail and meeting tight, frequently changing deadlines.
  • Test products to build a source of truth from technical subject matter experts, translating knowledge into clear, concise, structured documentation.
  • Collaborate with the product and operations teams to author clear, effective, and empathetic support messaging.

Requirements:

  • 5+ years working in a technical drafting or content strategy role.
  • 6+ months experience working in content drafting for Generative AI and/or LLMs.
  • Demonstrated critical thinking skills and track record of editorial judgment around complex and sensitive topics to manage large content sets that enable Generative AI.
  • Demonstrated experience planning and drafting online help content and customer support responses for social media platforms and/or mobile apps.
  • Experience with content management systems (CMS).
  • Experience with project management tools.

Benefits:

We offer a competitive salary and benefits package, including comprehensive health insurance, 401(k) matching, and generous paid time off.

About Us:

We are a leading technology company that is passionate about building innovative solutions to real-world problems. Our team is dedicated to delivering high-quality products and services that exceed our customers' expectations.

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