Dynamic Schedule Coordinator

1 week ago

Dublin, Dublin City, Ireland beBeeScheduling Full time €35,000 - €50,000
Job Opportunity

We are seeking an experienced scheduling professional to join our team in Dublin, Ireland.

About the Role:

This is a dynamic and integral role within our organization, requiring strong planning, organizational, and communication skills. As a scheduling coordinator, you will be responsible for delivering high levels of customer satisfaction by effectively managing service schedules, coordinating with vendors, and ensuring timely completion of services.

Main Objectives:
  • Represent the company and deliver high levels of customer satisfaction in a dynamic, fast-paced environment.
  • Effective planning, scheduling, and hosting of engineers for onsite maintenance activities.
  • Manage and update scheduled services plan, ensuring successful completion of services and responding to breakdown repair requests.
Responsibilities:
  • Service coordination; organizing service visits in accordance with site schedule along with management of associated standards / parts and IT requests etc.
  • Vendor hosting - support as the dedicated point of contact for onsite services, managing permits and supporting service engineers during service visits.
  • Customer POC - first point of contact for the customer for any scheduling or operational queries.
  • Daily administrative duties such as quotation requests, raising purchase orders and reconciling costs.
  • Track out of scope costs and report regularly to account manager.
  • Attend operational calls, customer meetings and managing a high volume of emails.
  • Customer asset management, ensuring inventories are accurate.
  • Managing new instrument additions, removals, and any changes to the agreed inventory.
  • Monitoring performance metrics ensuring maintenance and repair requests are completed within the timeframe agreed with customer, with minimum disruption to onsite activities.
Core Skills Requirements:
  • Third level qualification, science qualification advantageous.
  • Ability to be a key team player, take ownership and help your colleagues with a positive attitude.
  • Proven ability to problem-solve and multi-task.
  • Planning, organizational, and time management skills.
  • Excellent communication skills - effective interpersonal and cross-functional collaboration skills to work effectively with team members, customers, and relevant stakeholders.

We are looking for a proactive and detail-oriented individual who can work independently with limited managerial input. If you have excellent communication skills, a positive attitude, and a passion for customer satisfaction, we encourage you to apply for this exciting opportunity.

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