Hotel Front Office Supervisor
3 days ago
Druids Glen Hotel & Golf Resort is committed to providing a world-class experience for our guests, with a focus on exceptional service, luxurious accommodations, and unparalleled amenities. Our 5-star property is the perfect destination for discerning travelers looking for a relaxing and memorable getaway.
The PositionWe are seeking a highly skilled and experienced Night Assistant Manager to join our dynamic team. In this key role, you will be responsible for overseeing the smooth operation of our front office and night audit processes, ensuring that all guests receive a warm welcome and a seamless experience.
Key Responsibilities:- Shift Preparation: Conduct a thorough review of all necessary information and participate in handovers with the previous and next shifts to ensure a smooth transition.
- Guest Services: Handle late check-ins and early departures, ensuring that all guests receive a personalized and efficient service.
- Operational Efficiency: Ensure that all duties are performed according to hotel policies, procedures, and internal rules and standards, maintaining the highest standards of cleanliness and quality.
- Team Leadership: Lead by example, demonstrating excellent leadership skills and fostering a positive and productive work environment, promoting a culture of teamwork and collaboration.
To succeed in this role, you will require:
Requirements:- Previous Experience: Previous experience in a similar role in a 4- or 5-star property is essential.
- Attention to Detail: A high level of attention to detail and a commitment to maintaining the highest standards of cleanliness and quality.
- Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate with colleagues, management, and guests.
- Technical Skills: Proficient in general office PC applications and familiar with Hotsoft or similar room systems.
- Leadership and Teamwork: Ability to delegate tasks, multitask, and lead by example, promoting a culture of teamwork and collaboration.
We offer a comprehensive benefits package, including career development opportunities, rewards for personal achievement, and a range of employee benefits that promote a healthy work-life balance.
If you are a motivated and experienced individual who is passionate about delivering exceptional customer service and leading a team to success, we encourage you to apply for this exciting opportunity.
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