
Operations Hotel Team Member
3 days ago
This role focuses on delivering exceptional customer service and maintaining high standards of quality and efficiency during night shifts.
Key Responsibilities:- Support guest relations by addressing inquiries and resolving any issues that may arise.
- Maintain overall health and safety standards at night, including conducting fire walks, security checks, and performing other relevant health and safety duties such as first aid.
- Perform front office duties, including assisting with the night audit report and facilitating guest check-in and check-out processes.
- Collaborate with the Night Porters, overseeing their nightly tasks and ensuring they are fulfilled efficiently.
- Provide food and beverage service to guests during the night hours.
- 2-3 years in a supervisory night or reception role.
- Excellent knowledge of the hotel business.
- Previous hospitality experience is essential.
- Good computer skills and knowledge of Opera.
- Knowledge and experience of using the Brilliant electronic front office system.
- Excellent skills in People leadership and development.
We strive to bring the heart of hospitality to every hotel we operate. Our growth plans aim to spread our unique way of caring for our guests further around the world, bringing better experiences to more people.
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