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EMEA Customer Success Leader
2 weeks ago
Job Overview
We are seeking a Senior Director of Customer Success for our EMEA region. This role is responsible for leading and scaling our regional Customer Success team to deliver exceptional value, drive customer outcomes, and expand long-term partnerships across our enterprise and mid-market customer base.
The ideal candidate will have 10+ years of Customer Success or Account Management experience in enterprise software, with at least 5 years in a leadership role. They will possess strong executive presence, ability to build trust with senior stakeholders, and demonstrated ability to influence cross-functional teams and drive customer-centric initiatives.
Candidate Requirements
- Proven ability to lead and scale high-performing CS teams in a fast-paced environment.
- Strong understanding of the customer lifecycle, success planning, and digital adoption strategies.
- Exceptional communication, interpersonal, and organizational skills.
- Strong commercial acumen with experience supporting upsell, cross-sell, and renewal motions.
What We Offer
Nitro provides a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits. Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices with the convenience of two days of remote work each week.
About Us
Nitro is a global SaaS leader for seamless digital document workflows. We serve 67% of the Fortune 500 and have more than 3 million licensed users and 13,000+ business customers across 157 countries.
