Service Delivery Expert

6 days ago


Dublin, Dublin City, Ireland beBeeLeadership Full time €40,000 - €55,000
Client Service Manager Opportunity

This is an excellent opportunity for a seasoned professional to lead and support a team of Area Managers in ensuring top-quality service delivery across multiple client sites.

  • Team Leadership: Oversee the recruitment, training, and performance reviews of Area Managers and Supervisors. Ensure service standards through audits and system tracking.
  • Client Relationships: Build and maintain strong relationships with clients. Address service issues and ensure contract requirements are met. Participate in audits and client meetings.
  • Health & Safety Compliance: Promote and oversee health and safety standards on client sites.
  • Collaboration: Work closely with internal teams to resolve issues quickly.
  • Business Support: Provide assistance with pricing reviews, service expansions, payroll queries, TUPE processes, and employee relations when needed.
Requirements
  • Minimum 2 years of experience in service or contract cleaning industries.
  • At least 2 years of leadership experience.
  • Eligibility to work full-time in Ireland with flexible hours.
Preferred Skills
  • Strong leadership and problem-solving skills.
  • Ability to multitask and prioritize effectively.
  • Customer-focused with excellent relationship management skills.
  • Experience with Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and compliance audits.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint).


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