Technical Product Specialist

7 days ago

Dublin, Dublin City, Ireland beBeeSupport Full time €42,700 - €56,000
Technical Support Role

This is an exciting opportunity to work with a growing technology company, providing technical support to customers across the globe. As a Technical Support Engineer, you will be responsible for delivering prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction.

  • Key Responsibilities:
  • Communicate with customers via email, live chat, and screen shares.
  • Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
  • Develop in-depth knowledge of our products and their features.
  • Engage with customers to understand and fulfill their goals with our solutions.
  • Apply and share best practices for optimal use of our products.
  • Innovate and propose ideas for enhancing the overall customer experience.

Requirements

  • 1.5+ year experience in software support or customer service.
  • Fluent in English (verbal and written).
  • Problem-solving skills with a customer-first approach.
  • Knowledge of HTML, jQuery, CSS.
  • Experience in various communication formats (written, live chat, conference calls, in-person).
  • Ability to grasp and articulate new technologies quickly.
  • Proficient in using application logs, browser dev tools, and other diagnostic tools.
  • Independent and teamwork capabilities.
  • Poise and articulation in challenging customer interactions.
  • Availability to work onsite at a designated office 3 times a week.

Benefits

  • Competitive salary range.
  • Opportunity to work with a leading technology company.
  • Chance to develop in-depth knowledge of our products and their features.
  • Collaborative and dynamic work environment.

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