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Lead Customer Experience Specialist
2 weeks ago
This position is an opportunity to join a dynamic team as a Product Team Leader, where you will be responsible for leading, inspiring, and empowering your store team to deliver an exceptional customer experience. The role involves delivering great product placement, consistently delivering strong visual standards, confidently duty managing in all areas of the store operation, and supporting the Commercial/Product Manager in empowering the team to deliver for the customer.
Key Responsibilities:- Deliver Great Product Placement: Ensure that products are visually appealing and meet customer expectations.
- Consistently Deliver Strong Visual Standards: Maintain high-quality visual displays and ensure consistency throughout the store.
- Confidently Duty Manage: Take charge of store operations, including service, people, and stock management.
Requirements:
- Previous experience in retail, preferably in a supervisor role.
- Possess strong communication and interpersonal skills.
- Ability to motivate and inspire a team to achieve their best.
- Proactive, adaptable, and thrive in a fast-paced environment.
About Us
We are a dynamic organization committed to equality of opportunity and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.
What We Offer:
- Generous 50% staff discount and uniform allowance.
- Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions, and more.
- Dedicated support for all our Islanders, including stores fitted with kindness cupboards and access to the Retail Trust.
- Progression focus throughout Retail & Head Office, with opportunities for upskilling skills through on-the-job training and qualifications.
Benefits:
- A generous bonus scheme.
- Private pension plan.
- 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays.
Our Community:
We promote and encourage the belief in British Values, including democracy, the rule of law, individual liberty, and mutual respect and tolerance of different faiths and beliefs. Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.
