Director of Strategic Digital Growth

Senior Director of Digital Transformation

This role entails spearheading the company's digital transformation agenda by leading the design and delivery of innovative digital solutions. As Senior Director of Digital Transformation, you will be instrumental in driving business growth through strategic planning and execution.

You will work closely with cross-functional teams to identify opportunities for process improvement, streamline workflows, and enhance data flow. Your primary focus will be on developing a high-performing team culture, championing individual growth, team wellbeing, and a strong sense of shared purpose.

The successful candidate will possess a proven track record of leading digital transformation or operational digitisation initiatives in financial services. They will have a strong background in business and systems analysis, process design, and digital project delivery. The ideal candidate will also demonstrate success in building, leading, and developing high-performing teams.

Digital Strategy & Execution

• Develop and drive the digital vision and roadmap aligned to business strategy and client needs.
• Lead discovery and scoping of digital initiatives across fund administration, compliance, onboarding, reporting, and internal operations.
• Identify opportunities to streamline processes, reduce manual effort, and improve data flow across the business.

Team Leadership, Culture & Development

• Lead, develop and inspire a team of business analysts, systems analysts, and project delivery leads.
• Create a high-performance, inclusive team culture built on trust, accountability, collaboration, and continuous improvement.
• Invest in team members' development through coaching, career planning, skills training, and performance feedback.
• Foster psychological safety and open communication, supporting both individual wellbeing and collective achievement.

Project Discovery & Process Re-engineering

• Oversee the analysis of current-state operations and client journeys to inform future-state designs.
• Guide business process re-engineering efforts, aligning them with digital platform capabilities and compliance standards.
• Drive structured requirements gathering and solution design processes to bridge business needs and technical delivery.

Stakeholder Engagement & Change Leadership

• Collaborate with stakeholders across Compliance, Operations, IT, Product and Client Services to ensure alignment and prioritisation of digital initiatives.
• Champion user-centric design and internal adoption of digital tools and systems.
• Act as a key liaison between business and technology teams, translating operational needs into clear and actionable system requirements.

Digital Platform & Systems Oversight

• Work closely with Product, IT and vendors to select, implement, or optimise core digital platforms (e.g., fund accounting, CRM, client portals, workflow automation).
• Support the integration of third-party systems to create seamless, scalable and secure digital ecosystems.
• Ensure data consistency, integrity, and compliance with regulatory standards.

Requirements:Skills & Experience:

• Proven experience leading digital transformation or operational digitisation in financial services, ideally in fund administration, asset management, or ManCo services.
• Strong background in business and systems analysis, process design, and digital project delivery.
• Demonstrated success in building, leading, and developing high-performing teams.
• Ability to shape and sustain a positive, inclusive, and growth-oriented team culture.
• Excellent interpersonal skills with the ability to coach, mentor and support individuals at different levels.
• Strong understanding of business operations and client workflows in a regulated financial environment.
• Excellent communication, stakeholder management, and change leadership skills.

Desirable:

• Experience with platforms such as Salesforce, Appian, Fund Administration systems generative AI, or workflow automation tools.
• Familiarity with Agile/Lean methodologies and digital delivery frameworks.
• Knowledge of compliance, regulatory and reporting obligations in fund services.

Personal Attributes:

• Strategic thinker with a focus on long-term business outcomes.
• Strong problem-solving abilities and decision-making skills.
• Ability to work under pressure and handle multiple priorities.
• Collaborative and able to work across departments.

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