Accommodation and Operations Manager

15 hours ago

Athlone, County Westmeath, Ireland beBeeManagement Full time €45,000 - €65,000
Job Description:

The Hodson Bay Hotel is a prestigious property renowned for exceptional service, refined hospitality, and an outstanding guest experience.

We are seeking a dynamic and highly motivated Rooms Division Manager to lead and inspire our Accommodation and Front Office teams, ensuring the highest levels of guest satisfaction and operational excellence.


Key Responsibilities:
  • Oversee daily operations of the Front Office and Accommodation departments.
  • Ensure smooth coordination between departments to deliver a seamless and memorable guest experience.
  • Implement and monitor standards of service, cleanliness, and presentation across all guest rooms and public areas.
  • Lead, train, and develop team members to achieve performance goals and departmental KPIs.
  • Maximise room occupancy and revenue through effective yield management in collaboration with the Reservations team.
  • Handle guest feedback and complaints professionally, ensuring swift resolution and guest satisfaction.

Requirements:
  • Proven experience in a Rooms Division or Front Office/Accommodation leadership role, preferably in a 4 or 5-star hotel environment.
  • Strong leadership and interpersonal skills with the ability to motivate and inspire teams.
  • Exceptional organisational and multitasking abilities.
  • Sound knowledge of PMS systems and hotel management software.
  • Excellent communication and customer service skills with a genuine passion for hospitality.

Why Work With Us?
  • Certified as a Great Place to Work
  • 'Excellent Employer' (Silver) Award, Failte Ireland Employer Excellence Programme
  • 39-hour working week
  • Complimentary use of gym & swimming pool
  • Meals provided while on duty
  • Free parking
  • Hotel discounts
  • Motivational benefits (e.g., Employee of the Month)

As a valued member of The Hodson Bay Hotel, you'll thrive in an environment that champions development, motivation, and teamwork. We encourage a workplace built on mutual respect and support, offering rewarding opportunities throughout our departments.

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