Fund Administrator, Client Service Expert

4 days ago

Limerick, Limerick, Ireland Northern Trust Full time

About Our Culture

Northern Trust is a place where collaboration, innovation, and inclusivity thrive.

We are committed to helping our clients succeed, while also creating an environment where our employees feel valued, supported, and empowered to grow.

Our People

We strive to create a diverse and inclusive workplace where everyone feels welcome and respected.

The Role/Department

The Transfer Agency department provides a third-party fund administration service to numerous fund management companies covering the full range of shareholder servicing functions, including dealing, registration, finance, and investor services.

This team offers a fast-paced environment with excellent opportunities for growth and development.

Key Responsibilities

  • Oversight of processing quality and timeliness in India.
  • Escalation point for unresolved issues for the India TA Dealing team and junior team members within Ireland TA Dealing.
  • Day-to-day client reporting - prediction reports, cash reports, register reports, etc.
  • Workflow queue management and analysis.
  • Responsible for assigned clients, taking ownership of TA Dealing team activity for these clients.
  • Ensure all deliverables are sent as per agreed timeframes.
  • Maintaining up-to-date procedures and checklists.
  • Completion of data protection checks and ensuring all external communication is issued in line with TA policies.
  • Maintain a close working relationship with other TA functional areas, such as New Business, Investor Services Centre, Registration, Finance, and other internal areas.
  • To work with the team, internal departments, and group projects area on any allocated projects.
  • Respond to client and investor queries in a timely manner.
  • Comply with Regulations and internal Northern Trust policies.

Requirements

The ideal candidate will have:

  • Transfer Agency/Financial Services experience is desirable.
  • Previous client-facing experience is favorable.
  • A flexible approach to work.
  • Ability to handle multiple priorities in a fast-paced environment.
  • Accuracy and attention to detail.
  • Excellent oral and written communication skills.
  • Effective verbal reasoning and numeric skills.
  • Excellent planning and organization skills.
  • Strong analytical and problem-solving skills.
  • Ability to review and resolve complex queries.
  • Knowledge of Fund Administration and the regulatory environment is desirable.
  • A good understanding of effective risk management.

Career Growth

We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.

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