Support Performance Analyst
4 days ago
Job Summary
We're seeking a highly motivated Customer Experience Quality Analyst to join our team at TN Ireland.
Main Responsibilities:
- Monitor and analyze agent performance to identify areas for improvement.
- Work closely with vendor quality teams to ensure consistency in CX standards.
- Design and deliver coaching programs to enhance agent skills and knowledge.
- Participate in monthly calibration sessions to align evaluator perspectives.
Requirements:
- Bachelor's degree or equivalent work experience.
- Proven track record in customer support or related fields.
- Exceptional communication and interpersonal skills.
- Able to interpret complex data and drive strategic insights.
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Project Performance Analyst
3 days ago
Dublin, Dublin City, Ireland Turner & Townsend Full timeAbout UsTurner & Townsend is a global professional services company that delivers projects, programs and advisory services to the real estate, infrastructure and natural resources markets. We're passionate about making a difference, delivering better outcomes for our clients, helping our people to realise their potential, and doing our part to create a...
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Project Performance Analyst
3 days ago
Dublin, Dublin City, Ireland Turner & Townsend Plc. Full timeAbout the Role">We are seeking a highly skilled Data Analyst to join our team at Turner & Townsend Plc. As a key member of our Data and Project Analyst Team, you will play a critical role in ensuring the successful management of data from various internal and external sources.Your primary responsibilities will include:Managing data from various internal and...
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Research Performance Analyst
3 days ago
Dublin, Dublin City, Ireland Royal College of Surgeons in Ireland (RCSI) Full timeWe are looking for a talented Research Performance Analyst to support our Insights and Planning Office (IPO). The successful candidate will possess strong analytical skills and experience working with data and data analysis/visualisation tools.Responsibilities include supporting the annual data collection and submission process for relevant league tables,...
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Regional Performance Analyst
6 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeWe are seeking a talented Regional Performance Analyst to join our team in Dublin. As a Regional Performance Analyst, you will be responsible for providing expert guidance on regional performance metrics and developing strategies to improve business outcomes.Key Responsibilities:Analyse regional performance data to inform business decisionsDevelop and...
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Business Performance Analyst
1 day ago
Dublin, Dublin City, Ireland Eirkoo Full timeJob Overview:Eirkoo is seeking a highly skilled Business Performance Analyst - Finance to join our team.This role requires a strong understanding of financial performance, including financial planning, budgeting, forecasting, and performance analysis.The ideal candidate will have experience in financial modelling, budgeting, and forecasting, as well as...
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Performance Excellence Analyst
3 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeJob Overview:The Performance Excellence Analyst plays a crucial role in ensuring high-quality performance across the organization. Key responsibilities include monitoring and evaluating employee quality performance, providing coaching assistance as needed, and working closely with management to drive quality results. This position requires excellent...
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Asset Performance Analyst
3 days ago
Dublin, Dublin City, Ireland ACCPRO Full timeThe Investment Analyst will be responsible for performing in-depth market research to assess industry trends, investment risks, and potential growth areas.About the Company:ACCPRO is an established and growing company in the investment sector, seeking a skilled Investment Analyst to join our team.We're committed to delivering high-quality results and...
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Vendor Performance Analyst
5 hours ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeVendor Performance Analyst Job SummaryWe are looking for a talented Vendor Performance Analyst to join our team at Cpl Healthcare. The successful candidate will be responsible for supporting the Senior Service Delivery Manager in various activities.This includes reviewing and analyzing reports and dashboards provided by suppliers, ensuring all SLAs and KPIs...
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Performance Improvement Analyst
3 days ago
Dublin, Dublin City, Ireland Monograph Full timeAbout This RoleWe're seeking an Intraday WFM Analyst to join our Operations team at Monograph. As a key member of our team, you'll contribute to the growth and success of our support operations network by optimizing workforce management processes and driving business outcomes.Key ResponsibilitiesCoordinate real-time monitoring operations and Global Command...
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IT Vendor Performance Analyst
2 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeCpl Healthcare is seeking an IT Vendor Performance Analyst to support the Senior Service Delivery Manager in various activities.The key responsibilities of this role include:Reviewing and analyzing reports and dashboards provided by suppliers to ensure compliance with SLAs and KPIs.Attending Service Reviews and operational calls as a key stakeholder,...
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Reverse Logistics Performance Analyst
5 days ago
Dublin, Dublin City, Ireland ENGINEERINGUK Full timeAbout Us:ENGINEERINGUK specializes in providing innovative infrastructure solutions. Our team consists of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. We collaborate across departments to deliver high standards for safety and security while providing cost-effective...
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Quality Performance Analyst
3 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeKey ResponsibilitiesThe Quality Performance Analyst will be responsible for analyzing data to establish trends and provide recommendations for improvement. This includes monitoring cases of assigned agents, providing feedback to reps, and preparing reports.Analyzes data to identify trends and areas for improvement.Provides recommendations for process...
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Digital Performance Analyst
4 days ago
Dublin, Dublin City, Ireland B&Q Limited Full timeJob Summary: We are seeking a skilled Digital Performance Analyst to join our team. As a key member of our Digital function, you will be responsible for producing high-quality analysis and insights to support business decision-making. About the Role: The successful candidate will have a strong analytical background, with experience in behavioural...
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Product Performance Analyst
5 days ago
Dublin, Dublin City, Ireland Loyalty Rules Full timeAs a Product Performance Analyst at Loyalty Rules, you will play a critical role in driving business growth by analyzing market performance data and developing strategic recommendations.Key Responsibilities:Develop and maintain comprehensive portfolio analyses to inform strategic decisions.Analyze market performance data to identify trends, opportunities,...
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Supply Chain Performance Analyst
2 days ago
Dublin, Dublin City, Ireland Engineeringuk Full timeWe are seeking a skilled Supply Chain Performance Analyst to join our team at Engineeringuk.The successful candidate will be responsible for reviewing, auditing, and processing rent in line with internal policies and contractual terms.This role requires close collaboration with internal partner teams to ensure accuracy of our portfolio data points in order...
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Logistics Performance Improvement Analyst
21 hours ago
Dublin, Dublin City, Ireland Amazon Full timeWe are seeking a Logistics Performance Improvement Analyst to join our dynamic analytics team at Amazon. As a Business Analyst in ATS, you will solve exciting logistics problems with the potential to save millions of dollars.About the RoleAs a key member of our team, you will be responsible for understanding various operations across ROC, designing and...
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Category Performance Analyst
3 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeJob OverviewThe Category Performance Analyst will support the Ireland Commercial Team by providing administrative and data entry tasks, as well as assisting the Category Manager in planning and implementing key initiatives to drive category performance. This role involves analyzing data to inform business decisions and building relationships with internal...
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Aircraft Leasing Technical Analyst
6 days ago
Dublin, Dublin City, Ireland Peak Performance Recruitment Full timeDirect message the job poster from Peak Performance RecruitmentJoin a successful and growing aircraft lessor in a newly created position. The main responsibilities include technical analysis and maintenance cost forecasting of the assets over the lease term, analysing and constant development of the company's technical business models, asset management and...
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Global Partner Performance Analyst
5 days ago
Dublin, Dublin City, Ireland Klaviyo Inc. Full timeWe are seeking a Global Partner Performance Analyst to join our global team. This role is based in London, UK or Dublin, Ireland (Hybrid: 3 days p/week in office).About the RoleThe successful candidate will analyse complex datasets to identify opportunities for partner growth and operational improvements. They will develop and manage sales analytics...
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Dublin, Dublin City, Ireland Teleflex Full timeWe are seeking a skilled analyst to join our Global Talent Development team as a Global Performance Management and Talent Analyst. In this role, you will be responsible for analyzing Talent Development data and developing analytics for the Global Talent team. Your primary focus will be on creating dashboards, scorecards, and reports to track key Talent...