Automotive Advisor

2 days ago

Cork, Cork, Ireland beBeeCustomerService Full time €31,000 - €42,000
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team in Cork. As a key member of our winning team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive top-notch care.

Your primary objective will be to greet customers and offer excellent customer service from intake to release of their vehicles. You will determine and diagnose car issues based on customer description and vehicle condition. Furthermore, you will translate customer-reported problems to actionable work orders for technicians to complete.

You will also order necessary parts from suppliers and double-check that they are delivered to technicians. In addition, you will ensure that automotive work provided to customers meets company quality standards. You will invoice and collect payment from customers for services rendered, handle and resolve customer complaints regarding services, and maintain customer records and enter data into computer databases.

Key Responsibilities:
  • Greet customers and provide excellent customer service from intake to release of their vehicles.
  • Determine and diagnose car issues based on customer description and vehicle condition.
  • Translate customer-reported problems to actionable work orders for technicians to complete.
  • Order necessary parts from suppliers and verify delivery to technicians.
  • Ensure high-quality automotive work is provided to customers.
  • Invoice and collect payment from customers for services rendered.
  • Handle and resolve customer complaints regarding services.
  • Maintain accurate customer records and enter data into computer databases.
Requirements:
  • Develop strong rapport with customers through active listening and effective communication.
  • Present products and services in an enthusiastic and convincing manner.
  • Use customer records and data to personalize the customer experience and build relationships.
  • Explain complex technical information in a clear and concise manner.
  • Guide customers to make informed decisions about their needs.

We are looking for candidates with previous customer service experience and ideally have a technical background. A full, clean driving license is required.

This role offers a range of benefits including paid leave, company pension, healthcare scheme, and more.

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