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Customer Growth Specialist

1 week ago

Dublin, Dublin City, Ireland Servicenow Full time
Role Summary

This role is an exciting opportunity to join our Customer Excellence Group and drive customer success and platform adoption across EMEA. As a Customer Success Guide, you will serve as the trusted point of contact for our customers, helping them unlock the full potential of our products while contributing to strategic growth initiatives.

Key Responsibilities
  • Serve as a customer advocate, onboarding customers and helping them achieve measurable outcomes.
  • Partner with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace.
  • Manage and nurture relationships to align customer needs with business outcomes and ensure ongoing value realization.
  • Support customers to attend our workshops on governance, adoption models, internal champions, and platform maturity to accelerate customer success.
  • Quickly resolve escalated customer issues by leveraging resources from across the company and maintaining high levels of customer engagement.
Benefits

As a member of our Customer Excellence Group, you will have the opportunity to work with a diverse portfolio of customers, develop strong relationships with internal stakeholders, and contribute to the development of best practices and enablement strategies.