Advanced Technical Solutions Specialist

11 hours ago

Cork, Cork, Ireland beBeeTechnical Full time €60,000 - €90,000

Job Title: Technical Support Professional

 

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities.

 

  • We are seeking an experienced Technical Support Engineer to provide high-quality support to our customers and partners across various product lines.

 

Key Responsibilities:

 

  • Provide advanced technical support to customers and partners via phone, email, and other communication channels.
  • Collaborate with internal teams to resolve complex technical issues and improve product quality.
  • Develop and maintain knowledge base articles and other documentation to facilitate effective troubleshooting and issue resolution.
  • Participate in on-call rotations and respond to critical incidents outside of regular working hours.
  • Stay up-to-date with emerging technologies and industry trends to ensure expertise in relevant areas.

 

Requirements:

 

  • 5+ years of experience in technical support or a related field.
  • Proven ability to diagnose and resolve complex technical issues using advanced analytical and creative problem-solving skills.
  • Excellent communication and interpersonal skills to effectively manage stressful or ambiguous situations and deliver superior customer service.
  • Strong written and verbal communication skills in English, plus one or more of the following: Spanish, Italian, French, or German.
  • Ability to work collaboratively in a fast-paced environment and prioritize multiple tasks efficiently.

 

Benefits:

 

  • Competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • A collaborative and dynamic work environment.
  • Opportunities for career growth and advancement.

 

What We Offer:

 

  • Hybrid working environment that balances flexibility with collaboration and connection.
  • Comprehensive medical, dental, wellness, and vision plans for you and your family.
  • Employee recognition and reward programs.
  • Community volunteer time off program.

 

Join Our Team:

 

As a Technical Support Engineer at NetApp, you will have the opportunity to work with a talented team of professionals who share a passion for delivering exceptional customer experiences.

 

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Software Development

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