Cloud Support Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeCloudSupport Full time €49,000
Cloud Support Expert Wanted

We are seeking a highly skilled Cloud Support Engineer to join our team in Dublin, Ireland.

Job Description

The successful candidate will provide technical guidance and expert advice to customers on the effective and optimal use of Snowflake Data Warehouse.

Key Responsibilities:
  • Deliver exceptional service to enable customers to achieve high levels of continuity and performance from their Snowflake implementation.
  • Develop strong relationships with customers and understand their use case and how they leverage the Snowflake platform.
  • Work collaboratively with engineering teams to prioritize and resolve customer requests.
Requirements:
  • Bachelor's or Master's degree in Computer Science or equivalent discipline.
  • 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role.
  • Excellent writing and communication skills in English with attention to detail.
  • Ability to work in a highly collaborative environment across global teams.
  • Experience with major public cloud providers like AWS, Azure, and GCP.
  • Experience in Database systems and SQL queries.
  • Experience in Identity Access Management (IAM) and Role-Based Access Controls (RBAC).
  • Experience in troubleshooting data sharing features, including secure views, and shares.
  • Experience in data replication in Snowflake or any other vendors.
  • Experience in Data Warehouse Technologies.
  • Experience in troubleshooting platforms that support marketplace functions.
  • Experience of working with data governance capabilities - Data Quality Monitoring, Data Privacy, Row/Column Security Policy, Data Lineage and Dependencies.
  • Experience working with web security, networking technologies, and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies, and firewalls.
  • Experience in troubleshooting a variety of operating systems like Windows, Mac, *Nix Experienced in troubleshooting connectivity issues using a variety of diagnostic tools and methods.
  • Knowledge and understanding of encryption.
  • Experience in Authentication and Authorization protocols (SAML SSO, Key pair, OAuth, MFA).
  • Public cloud certification on AWS, Azure, Google Cloud (GCP)
  • Scripting/coding experience in any of the following: Python, Java, .Net, NodeJS, R
  • Security-related certifications such as AWS Certified Security - Specialty, CISM, CISSP, CSSP, CCSK, Security+ CCNA
What We Offer

A competitive salary range plus a range of benefits including health insurance, pension scheme, and annual leave.

How to Apply

Submit your application, including your CV and cover letter, through our website.

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