Cloud Support Specialist

2 weeks ago


Dublin, Dublin City, Ireland beBeeSupport Full time €60,000 - €70,000
Cloud Support Specialist

Our organization seeks a skilled Cloud Support Specialist to join our team. In this role, you will be responsible for providing technical support and troubleshooting assistance to users of our cloud-based services.

Key Responsibilities:
  • Provide advanced technical support and troubleshooting assistance to users of our cloud-based services.
  • Tune and optimize cloud integrations to improve performance and reliability.
  • Proactively investigate failures across the platform and escalate them where appropriate.
  • Submit monitoring requests to product owners to deepen visibility around cloud features for health and stability.
  • Collaborate with development teams to correctly test solutions to handle bug requests in staging.

Required Skills and Qualifications:
  • Strong understanding of cloud-based technologies and platforms.
  • Excellent troubleshooting and problem-solving skills.
  • Ability to work effectively in a collaborative environment.
  • Effective communication and interpersonal skills.
  • Proficient in crafting API requests for testing and navigating internal/vendor documentation.

Benefits:

This role offers a unique opportunity to work in a dynamic and fast-paced environment, contributing to the growth and success of our organization. You will have the chance to work with a talented team of professionals who are passionate about delivering high-quality results.

Others:

As a Cloud Support Specialist, you will have the opportunity to develop your skills and knowledge in cloud-based technologies, working closely with our development teams to identify and resolve issues. You will also have the chance to contribute to the design and implementation of new cloud-based services and features.



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