Cloud Computing Support Specialist

2 weeks ago


Dublin, Dublin City, Ireland beBeeExperience Full time €41,500
Customer Experience Professional

This role focuses on supporting external customers with understanding the benefits and capabilities of cloud computing services.

Key Responsibilities
  • Engage with enterprise-level customers, providing training and support for billing and account concerns.
  • Collaborate with the AWS Enterprise team, including Technical Account Managers, Sales, and Solution Architects.
  • Be a subject matter expert on enterprise account and billing issues, proactively helping customers avoid potential risks and resolving customer problems by diving deep to understand the underlying root causes.
Benefits

The AWS Customer Service team provides opportunities for professional growth, skill development, and contributions to a dynamic and inclusive work environment.

Requirements

To succeed in this role, you will require excellent communication, problem-solving, and analytical skills, as well as the ability to work effectively in a fast-paced environment. Prior experience in a customer-facing role or technical support position is highly valued.



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