Procore Service Specialist

5 days ago


Dublin, Dublin City, Ireland Procore Technologies, Inc. Full time
Overview
At Procore Technologies, Inc., we're on a mission to make construction more efficient and accessible. Our cloud-based software is designed to streamline project management, from planning to completion. We're looking for a talented Bilingual Customer Support Representative (CSR) to join our team in delivering exceptional customer service and ensuring our customers achieve their goals with Procore's software.

Your Role
- You will be part of a dynamic team supporting customers with Procore's software;
- You will utilize your problem-solving and people skills to help save our customers time and resources;
- You will troubleshoot technical issues, diagnose the root cause(s) of problems, research, and find answers to customer questions through established resources;
- You will partner with other Procore SMEs/departments to resolve complex customer problems and manage cases to the point of resolution;

Requirements
- Fluency in English and French;
- 1 year or more experience in a contact center or technical support environment; or 2 years of related customer support experience;
- Strong critical thinking and problem-solving skills;
- Excellent communication and interpersonal skills;

Perks & Benefits
We offer a comprehensive benefits package, including private medical insurance, life and income protection insurance, quarterly wellness stipend, company pension plan, employee stock purchase plan, and paid holidays. We also offer opportunities for professional growth and development through training programs and networking events.

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