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Desktop Support Professional

3 weeks ago

Droichead Nua, Co Kildare, Ireland beBeeSupport Full time €40,000 - €60,000
Desktop Support Role Overview

We are seeking a skilled Desktop Support Engineer to join our team in Newbridge, Co. Kildare.


Key Responsibilities
  • Provide timely and efficient support to end-users across various office environments.
  • Work collaboratively with teams to resolve technical issues, adhering to set targets and professional standards.
  • Maintain a strong commitment to service quality and customer satisfaction.
  • Take ownership of escalated tickets, handling them appropriately and ensuring accurate documentation.
  • Prioritize tasks effectively, working independently and as part of a small team.

Essential Skills and Qualifications
  • Proven experience in desktop support, preferably within the IT services sector.
  • Excellent communication skills, both written and verbal.
  • Able to work well with global teams, adapting to diverse working styles.
  • Familiarity with software and hardware troubleshooting, particularly Windows 10 and Microsoft Office suites.
  • Experience working in a regulated environment, following ITIL best practices.
  • Strong network infrastructure knowledge, including switches, routers, and APs.

Desirable Qualifications
  • ITIL certification or relevant training.
  • Experience supporting legacy Windows operating systems.

Benefits
  • A dynamic and inclusive work environment that values collaboration and community.
  • An opportunity to grow and develop your skills, contributing to the creation of knowledge base articles.
  • A flexible work model that prioritizes wellbeing, productivity, and individual work styles.

Working at DXC Technology

At DXC Technology, we prioritize strong connections and community, fostering an inclusive environment where everyone can thrive. We believe in providing opportunities for growth and development, while maintaining a culture of flexibility and adaptability.


Seniority Level
  • Mid-Senior level
Employment Type
  • Full-time
Job Function
  • Information Technology
Industries
  • IT Services and IT Consulting