Energy Savings and Customer Relations Specialist

20 hours ago


Dublin, Dublin City, Ireland beBeeRetention Full time €45,000
Job Description

We are seeking a Retention Advisor to join our team. This role offers a competitive salary and commission structure, with opportunities for growth and development.

The primary objective of this position is to help customers reduce energy costs, understand customer reasons for leaving, and handle customer calls offering better energy deals. Additionally, the successful candidate will manage performance metrics and customer churn, build customer relationships to minimize churn, and support junior sales team members.

About Us

We believe in employee progression and recognizing performance. Our company culture values hard work, smart work, and fun. If you're ambitious, results-focused, and enjoy challenges, you'll thrive with us.

Key Responsibilities:
  • Help customers reduce energy costs
  • Understand customer reasons for leaving
  • Handle customer calls offering better energy deals
  • Manage performance metrics and customer churn
  • Build customer relationships to minimize churn
  • Support junior sales team members

Requirements:
  • Excellent interpersonal, problem-solving, and relationship management skills
  • Experience in sales

Benefits:
  • Competitive salary and bonus structure
  • Pension Contribution Scheme
  • Health Insurance Group Scheme
  • Employee Assistance Programme
  • Career progression opportunities
  • Friendly team environment
  • Training and development
  • Annual leave increasing with service
  • Flexible working options


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