German Speaking Quality Assurance Professional

3 days ago

Bray, Wicklow, Ireland beBeeQualityAssurance Full time €32,000 - €42,000
Job Summary

We are seeking a Quality Assurance Analyst with German language skills to join our team.

This role offers a unique opportunity to work alongside a high-profile client, specializing in internet-based searching and video sharing platforms.

The ideal candidate will have excellent technical aptitude, strong analytical skills, and the ability to consistently meet or exceed performance-related targets.

Key Responsibilities
  • Complete daily quality reviews and appeal reviews
  • Deliver quality feedback to agents on completion of quality sample and appeal reviews
  • Execute actions for individuals and/or teams to maintain or improve SLA performance
  • Participate in daily huddles with the QA Team Lead and Quality Analysts supporting the sample product in all locations
  • Conduct root cause analysis of quality errors and provide corrective solutions to the QA Team Lead
  • Identify risks to the QA SLA and report to the QA Team Leader in a timely and efficient manner
  • Identify quality trends for the market/agents supported and develop corrective solutions
  • Report bugs and continually check if bugs have been resolved
  • Work with agents and colleagues to ensure enough grey area cases are reported
  • Develop PKT tests weekly or monthly and use results to conduct team refresher training or individual feedback
  • Conduct internal and external calibration exercises to ensure alignment within the internal team and the client or other vendors
Requirements
  • C1/C2 in written and spoken German plus fluency in English is essential for this role
  • Previous experience as a Quality Analyst or informal career path in a QA team is desirable
  • Experience working within a customer-focused environment
  • Ability to effectively and accurately communicate feedback
  • Ability to impart positive and negative feedback in one-to-one and group forums
  • Excellent verbal and written communication skills
  • Excellent technical aptitude including fluency in Excel reporting
  • Proven ability to consistently meet or exceed performance-related targets
  • Strong analytical skills
  • High attention to detail
  • Positive can-do attitude
Competencies
  • Solutions Oriented
  • Initiative
  • Collaboration
  • Organisational commitment
  • Customer Focus
  • Analysis & Attention to detail
  • Resilience & Adaptability
  • Creativity and Innovation

  • German Speaking Quality Assurance Professional

    2 days ago

    Bray, Wicklow, Ireland beBeeQuality Full time €55,000 - €70,000

    Job Title: Quality Assurance SpecialistThis role offers a unique opportunity to work alongside a high-profile client specializing in internet-based searching and video sharing platforms.You will be responsible for the overall quality performance of the operation by encouraging simplified and streamlined issue handling.Duties and Responsibilities...

  • Quality Assurance Analyst German Speaking

    4 days ago

    Bray, Wicklow, Ireland Teleperformance Full time

    Job Title: Junior QualityAnalystReporting to: Quality TeamLeadLocation:Overall Job PurposeThis position offers you the opportunity to work alongsideone of our high profile clients who specialise in internet basedsearching and video sharing platforms.As a Junior Quality Analystyou are responsible for the overall quality performance of theoperation by...

  • French Speaking Quality Assurance Specialist

    5 days ago

    Bray, Wicklow, Ireland beBeeQuality Full time €45,000 - €70,000

    Job OverviewThis role presents an opportunity to work closely with a prominent client specializing in internet-based searching and video sharing platforms.As a Junior Quality Assurance Specialist, you will be responsible for the overall quality performance of the operation by promoting efficient and streamlined issue handling.Duties and...

  • Quality Assurance Specialist

    11 minutes ago

    Bray, Wicklow, Ireland beBeeQuality Full time €48,000 - €57,000

    Job Description:As a Junior Quality Assurance Specialist, you will play a vital role in ensuring the highest standards of quality across our operations. Your primary objective will be to foster a culture of efficiency and continuous improvement, driving exceptional customer and client satisfaction.Key Responsibilities:Conduct thorough quality reviews and...

  • Quality Assurance Specialist

    21 hours ago

    Bray, Wicklow, Ireland beBeeQuality Full time €50,000 - €70,000

    Quality Assurance SpecialistDescription:We are seeking a seasoned Quality Assurance Specialist to join our team in County Wicklow. As a key member of our site-based quality management team, you will play a pivotal role in ensuring that our projects meet the highest standards of quality.Your Key Responsibilities:Conduct daily quality inspections across...

  • German Privacy Data Analyst

    5 days ago

    Bray, Wicklow, Ireland Teleperformance Full time

    ThePrivacy DataAnalyst is responsible for enforcingthe policies for our clients products by analyzing requests underEuropean Law Legislations from lawyers and private individuals byreviewing and processing privacy requests.You will also beresponsible for handling users' privacy requests for differentworkflows, following the client's guidelines, which allow...

  • German Privacy Data Analyst

    4 days ago

    Bray, Wicklow, Ireland Teleperformance Full time

    ThePrivacy DataAnalyst is responsible for enforcingthe policies for our clients products by analyzing requests underEuropean Law Legislations from lawyers and private individuals byreviewing and processing privacy requests.You will also beresponsible for handling users' privacy requests for differentworkflows, following the client's guidelines, which allow...

  • Quality Assurance Analyst French Speaking

    5 days ago

    Bray, Wicklow, Ireland Teleperformance Full time

    JobTitle: Junior QualityAnalystReporting to: Quality TeamLead Overall Job PurposeThis position offers you the opportunity towork alongside one of our high profile clients who specialise ininternet based searching and video sharing platforms.As a JuniorQuality Analyst you are responsible for the overall qualityperformance of the operation by encouraging...

  • Quality Assurance Analyst French Speaking

    4 days ago

    Bray, Wicklow, Ireland Teleperformance Full time

    JobTitle: Junior QualityAnalystReporting to: Quality TeamLead Overall Job PurposeThis position offers you the opportunity towork alongside one of our high profile clients who specialise ininternet based searching and video sharing platforms.As a JuniorQuality Analyst you are responsible for the overall qualityperformance of the operation by encouraging...

  • Quality Assurance Specialist

    5 days ago

    Bray, Wicklow, Ireland beBeeQuality Full time €60,000 - €80,000

    Job Opportunity:This is a fantastic chance to work as a Quality Assurance Specialist, focusing on delivering high-quality projects and driving excellence in quality management.Key Responsibilities:Manage and implement quality standardsConduct regular inspections and auditsDevelop and maintain site quality programsProvide expert advice on quality...