French Speaking Quality Assurance Specialist

7 days ago

Bray, Wicklow, Ireland beBeeQuality Full time €45,000 - €70,000
Job Overview

This role presents an opportunity to work closely with a prominent client specializing in internet-based searching and video sharing platforms.

As a Junior Quality Assurance Specialist, you will be responsible for the overall quality performance of the operation by promoting efficient and streamlined issue handling.

Duties and Responsibilities
  • Perform daily quality assessments and appeal reviews
  • Provide quality feedback to team members on completion of quality sample and appeal reviews
  • Take action to maintain or improve SLA performance for individuals and/or teams
  • Participate in daily meetings with the QA Team Lead and Quality Specialists supporting the project in all locations
  • Analyze root causes of quality errors and provide corrective solutions to the QA Team Lead
  • Identify potential risks to the QA SLA and report to the QA Team Leader in a timely manner
  • Identify quality trends for the market/agents supported and develop corrective measures
  • Report bugs and continually verify if bugs have been resolved
  • Work with team members to ensure adequate reporting of grey area cases
  • Develop PKT tests weekly or monthly and use results to conduct team training or individual feedback sessions
  • Conduct internal and external calibration exercises to ensure alignment within the internal team and the client or other vendors
Required Skills and Qualifications
  • Proficiency in written and spoken French (C1/C2 level) plus fluency in English is essential for this role
  • Prior experience as a Quality Assurance Specialist or informal career path in a QA team is desirable
  • Experience working in a customer-focused environment
  • Able to effectively and accurately communicate feedback
  • Able to deliver positive and negative feedback in one-to-one and group settings
  • Excellent verbal and written communication skills
  • Strong technical aptitude including proficiency in Excel reporting
  • A proven ability to consistently meet or exceed performance-related targets
  • Strong analytical skills
  • High attention to detail
  • A positive can-do attitude
  • Competencies: Solutions Oriented, Initiative, Collaboration, Organisational Commitment, Customer Focus, Analysis & Attention to Detail, Resilience & Adaptability, Creativity and Innovation

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