German Speaking Quality Assurance Professional

2 days ago

Bray, Wicklow, Ireland beBeeQuality Full time €55,000 - €70,000

Job Title: Quality Assurance Specialist

This role offers a unique opportunity to work alongside a high-profile client specializing in internet-based searching and video sharing platforms.

You will be responsible for the overall quality performance of the operation by encouraging simplified and streamlined issue handling.

Duties and Responsibilities include:

  • Conduct daily quality reviews and appeal reviews
  • Deliver quality feedback to agents on completion of quality sample and appeal reviews
  • Execute actions for individuals and/or team to maintain or improve SLA performance
  • Participate in daily huddles with the QA Team Lead and Quality Analysts supporting the sample product in all locations
  • Conduct root cause analysis of quality errors and provide corrective solutions to QA Team Lead
  • Identify risks to the QA SLA and report to the QA Team Leader in a timely and efficient manner
  • Identify quality trends for the market/agents supported and develop corrective solutions
  • Report bugs and continually check if bugs have been resolved
  • Work with agents and colleagues to ensure enough grey area cases are reported

Required Qualifications & Experience include:

  • C1/C2 in written and spoken German plus fluency in English is essential for this role
  • Previous experience as a Quality Analyst or informal career path in a QA team is desirable
  • Experience working within a customer-focused environment
  • Ability to effectively and accurately communicate feedback
  • Ability to impart positive and negative feedback in one-to-one and group forums
  • Excellent verbal and written communication skills
  • Excellent technical aptitude including fluency in Excel reporting
  • Proven ability to consistently meet or exceed performance-related targets
  • Strong analytical skills
  • High attention to detail
  • Positive can-do attitude

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