
Digital Transformation Specialist
7 days ago
The role involves driving digital transformation and enhancing customer experiences by embracing new technologies.
Key Responsibilities:- Lead the implementation of digital solutions to champion app, website, and services in branches and community events.
- Handle digital support queries, update customer information, and assist with self-service digital devices when needed.
- Engage in continuous learning to develop digital expertise.
- Be the voice of the customer by gathering feedback and sharing valuable insights with management to improve services.
Love all things digital and be always open to exploring new technology. You are passionate about digital adoption, believing that new tools can simplify customers' lives.
With a demonstrated track record of advising customers on digital products, you help them navigate and use new tools effectively. You empower others and embrace growth, seizing learning opportunities to excel in your role.
A proactive approach to problem-solving and strong attention to detail help you adapt and thrive in dynamic environments.
Experience with QFA/APA qualification or being on the journey to achieving same will be advantageous but is not necessary to apply for this role.
Team Information:The purpose of the team is to enable customers, colleagues, and communities to thrive through professionalism, determination, innovation, and a passion for making a difference in customers' lives.
Our focus on the customer is supported by our dedication to delivering a unique customer experience through service and channel enhancements.
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