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Customer Experience Representative
3 weeks ago
Transform your career as a Telecomms Agent and join our Front Office team at a prestigious 5* hotel in Dublin.
This exciting opportunity offers a lifelong career with global potential and pride in delivering excellent service to guests from around the world.
Responsibilities- Lead and supervise the Telecoms function, providing initial training, setting high standards for service, and ensuring knowledge of hotel facilities and services.
- Answer calls within a specified time frame, respond professionally, and route calls according to established scripts and standards.
- Act as the central communications point during emergency situations; possess detailed knowledge of safety procedures and local contact numbers.
- Ensure all telephone equipment is functioning correctly; notify maintenance personnel of malfunctions.
- Respond promptly to guest concerns or complaints; perform recovery actions per guidelines.
- Implement the hotel's courtesy call program as per standard.
- Promote teamwork and quality service through daily coordination with other departments; prepare for group meetings and VIP arrivals.
- Oversee Room Service order taking; maintain standards for training and duties.
- Significant opportunities for growth and development within the organization.
- Uniform provided and regularly cleaned.
- Complimentary meals while on duty.
- Discounted rates for group hotels.
- Bike To Work Scheme and Tax Saver Initiative.
- Employee Assistance Programme and Recognition Awards.
- Staff Gym and regular sports & social events.
- Excellent communication skills
- Strong customer service ethos
- Entry level position available
- Full-time employment
- Administrative role
- Telephone Call Centers
