Business Operations Specialist
5 days ago
This is a dynamic role where you will play a key part in ensuring that all incoming client orders and cases are processed and routed quickly and accurately.
Main Responsibilities:- Process incoming client orders for new products, ensuring they are handled efficiently and correctly.
- Develop, analyze and refine operational processes to improve efficiency and customer onboarding.
- Implement and maintain new policies and procedures as our products and services evolve.
- Identify opportunities to automate processes for a faster, more streamlined experience.
- Collaborate with teams like Sales and Client Success to answer questions and resolve issues related to product activation and invoicing.
- Support stakeholders across the organization by ensuring their needs are met and feedback is shared.
- High attention to detail and a passion for continuous improvement.
- Proficiency with documents, spreadsheets, and presentation software (e.g., Google Suite, Microsoft Office).
- A baseline technical understanding to bridge the gap between clients and our engineering teams.
The ideal candidate will have 2+ years of professional work experience and strong analytical and problem-solving abilities. The candidate must be proactive, adaptable, and able to prioritize tasks effectively. Additionally, excellent communication and interpersonal skills are necessary to collaborate with cross-functional teams. We value diversity and inclusion in the workplace and strive to create an environment where everyone feels welcome and supported.
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