Booking Coordinator

7 days ago

Dublin, Dublin City, Ireland beBeeSpecialist Full time €35,000 - €45,000

We are seeking a highly skilled Booking Specialist to join our team in South Dublin.

About the Role

This is an exciting opportunity for someone with 2+ years of experience in customer service to work as part of a team, efficiently and professionally processing and logging inbound telephone and email enquiries.

As a trusted point of contact, you will direct vehicles into their preferred supplier network for repairs, finding the right supplier for the situation. You will build long-term proactive relationships with clients and drivers by continuing to build on their professional image and maintaining high standards of customer service.

You will achieve team goals as well as individual targets outlined by your Line Manager, helping the department deliver on its wider strategy of customer service excellence. You will increase customer survey ratings through consistently delivering excellent service and creative solutions.

You will handle complaints in line with our policy & procedure, striving for excellent outcomes for all stakeholders. You will manage fluctuating workloads and peaks in volume whilst maintaining exceptional levels of service.

Requirements
  • Motor/Fleet industry experience is desirable but not essential.
  • Pragmatic decision-making skills that allow you to take the initiative on processing information received and formulating an appropriate solution.
  • Excellent telephone communications skills, allowing you to communicate effectively with both suppliers and customers in a polite, professional, friendly and diplomatic manner.
  • Demonstrable record of high achievement & drive with a proven ability to deliver results.
  • Team player who actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals.
  • Flexibility and a willingness to carry out a variety of tasks/activities as required to meet the departments objectives with a team-first mindset.
  • Excellent written communication skills allowing you to deliver effective, professional communications.
  • A strong attention to detail enabling a high level of accuracy.
  • Computer literate with an ability to master new platforms and systems.

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