Service Booking Coordinator

1 day ago

Dublin, Dublin City, Ireland beBeeAdministrative Full time €30,000 - €50,000
Helpdesk Administrator

This role involves working behind the scenes to ensure everything runs smoothly for our clients. As a Helpdesk administrator, you will be responsible for booking and managing appointments between clients and engineers.

Key Responsibilities:
  • Book and manage service appointments for refrigeration, plumbing, and electrical teams
  • Talk to customers by phone and email to arrange jobs and answer questions
  • Work closely with engineers and office team to plan daily schedule
  • Keep systems up to date with job details, notes, and follow-ups
  • Organise planned maintenance visits based on service contracts
  • Support customer care team with general admin when needed
Requirements:
  • Experience in scheduling, customer service, or administration roles
  • A clear communicator who is confident talking to customers and team members
  • Very organised – able to manage time well and stay on top of tasks
  • Comfortable using Microsoft Office and basic computer systems (bonus if used scheduling or job management software)
  • A positive, can-do attitude and able to stay calm when things get busy

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