
Booking and Customer Service Coordinator
5 days ago
We are seeking a highly motivated and experienced individual to join our team as a Booking Specialist.
About the RoleThe successful candidate will be responsible for efficiently processing and logging inbound telephone and email enquiries, providing exceptional customer service and building long-term proactive relationships with clients and drivers.
Key responsibilities include:
- Working as part of a team to process and log inquiries in a timely and professional manner
- Acting as a trusted point of contact for all vehicle maintenance and repair requests
- Directing vehicles into preferred supplier networks for repairs
- Building relationships with clients and drivers through effective communication and problem-solving skills
To be considered for this role, you will need:
- Motivation and drive to deliver excellent results
- Excellent telephone communications skills
- Pragmatic decision-making skills to process information and formulate solutions
- Flexibility and ability to adapt to changing workloads
- Strong attention to detail and accuracy
This role offers a range of benefits, including:
- A competitive salary and bonus structure
- Parking allowance
We offer a supportive and dynamic work environment, with opportunities for career growth and development. We are committed to delivering exceptional customer service and building strong relationships with our clients and drivers.
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